How to request deletion
When you need to leave, start account deletion in the app or from this page. We confirm receipt within 72 hours and complete the request within 30 days unless legal retention is required.
Where to find it in the app
Open Settings -> Delete account, then continue on this page or draft the support email.
Send this information
- Your account identifier or email address
- Your purchase channel, if you have an active subscription
- Whether you want account deletion only or any associated server-side records removed
Subscriptions and billing
If you still have an active subscription from the App Store or Google Play, cancel it in the store separately. Deleting your account does not stop store billing by itself.
What may stay briefly
When legal and audit obligations allow, account-side records are removed after the 90-day hold described in our privacy policy.
Where to send it
Email support@shimaumaservices.co.jp with the subject line Account Deletion Request, or start from the in-app deletion entrypoint and finish here.